What WikiMarketing Is...
WikiMarketing is a Community Marketing strategy designed to build a company’s reputation as a resource—or a “Trusted Advisor.” Rather than using promotional messages, WikiMarketing relies on pure knowledge-sharing within wiki’s, forums, and chats that serve to benefit the community at large. By engaging the community with value-added messaging, a company will build a reputation for beneficial messages, thereby reducing the skepticism and other barriers in marketing communication.
In addition, WikiMarketing can serve to speed the adoption of new technologies you develop, decrease the load on your formal tech support systems by offering resolution via wiki’s, and create advocates for your company.
What WikiMarketing Is Not...
There are many subversive tactics for infiltrating and exploiting online wiki’s in order to promote a company. WikiMarketing is inherently opposed to these tactics. To truly succeed in WikiMarketing, a company must genuinely find ways to benefit the community through its contributions. Link spamming—uselessly inserting links to a promotional website to generate traffic—and broadcasting hype without credible citation plays no part in a successful WikiMarketing strategy.
The WikiMarketing Process:
The process of WikiMarketing revolves around identifying and fulfilling real needs for knowledge within the community by means of credible sources, authored by your company but distilled through a neutral source.
- Identify areas of need for knowledge and expertise within the wiki’s, forums, and chats that you can fulfill successfully.
- Author articles and other materials (i.e. video, whitepapers, blog articles, tutorials) that convey this knowledge in an objective style.
- Distill the materials through a neutral source for added credibility as cited sources. Carter & Co. hosts TechnopediaSource.org to distill and also track the performance of WikiMarketing campaigns.
- Integrate the knowledge into wiki’s, forums, and chats as external references, links, and transparent contributions with credible citations.
Contact us today to discuss implementing a WikiMarketing campaign.